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Customer Service Representative - Fargo, ND

Fargo ND,
Fargo Jet Center

Job Description

Position Title: Customer Service Representative
Position Reports to: Customer Service Supervisor & Line Manager
Location: Fargo Jet Center - Fargo ND

Primary Operational Objectives:
The Customer Service Representative's (CSR) principle objective is to provide superior customer service to customers, crew members and passengers.

Essential Job Functions:
  • Welcoming and communicating directly with customers.
  • Work with payment transactions on our proprietary software.
  • Accurately track aircraft fueling, payments, and the cash drawer.
  • Answer incoming phone calls/transfer calls appropriately.
  • Provide customers with professional service and assistance with hotel, car and other travel reservations.
  • Set up and confirm catering orders with restaurants.
  • Communicate with Line Technicians and Supervisors about customers' needs and aircraft movement.
  • Resolve customer requests and questions.
  • Maintain the lobby area cleanliness.
  • Clerical duties as assigned.
  • Responsible to follow and comply with all safety rules and regulations.
  • Must be able to work scheduled hours.
  • Other duties and responsibilities as assigned.

  • High School diploma or GED preferred
  • 1 to 3 years strong customer service experience
  • Strong communication skills both in person and over the phone
  • Exceptional organizational skills and attention to detail
  • Proficient in Microsoft Office products including Outlook, Word, and Excel
  • Ability to work afternoon/evening shifts, every other weekend, and holidays
  • Ability to adapt quickly to changing priorities/fast-paced environments.
  • Must have clear driving record for the past 3 years.
  • Previous aviation experience preferred, but not required.

Physical Demands:
  • Frequent standing, walking, bending, lifting, pulling and pushing
  • Ability to sit or stand for long periods of time
  • Ability to lift/carry up to 25lbs

  • PM Shift 12:00 pm - 10:00 pm - Monday, Wednesday, Thursday, every other weekend

EEO/AAP/Drug Free Workplace

Other Information

Customer Service